Shipping policy

SHIPPING POLICY

Shipping, Without an Extra Shipping Charge

Last Updated: August 26, 2026

At CLOTH & HEARTH LLC, we sell home goods that can vary considerably in size, material, and packaging needs. A textile product may need protection from moisture, while glass, ceramic, decorative pieces, or household organizers may require additional cushioning and careful packing.

Our shipping process separates order preparation from carrier transit so customers can clearly understand when to expect an order.

1. Free Standard Shipping

CLOTH & HEARTH LLC currently provides:

FREE STANDARD SHIPPING

for eligible orders shipped within our standard United States delivery area.

There is currently no minimum purchase amount required to receive our standard free-shipping option.

When an order qualifies for our standard delivery service, the shipping charge displayed at checkout will be:

$0.00

Free shipping applies to the shipping cost only. It does not shorten the normal processing or carrier transit time.

2. Where We Ship

Our standard online shipping service is currently intended for eligible addresses within the:

United States

Certain locations may be unavailable if they cannot be reasonably served by our available carriers or are subject to delivery restrictions.

The shipping options displayed during checkout will reflect availability for the delivery address entered.

3. Processing Time

Most orders are prepared for shipment within:

1–3 business days

Processing begins after an order has been successfully placed and payment has been authorized.

Depending on the merchandise, preparation may include:

Inventory confirmation;
Product inspection;
Picking;
Protective wrapping;
Packing;
Shipping-label preparation;
Carrier handoff.

Home products with fragile or unusual dimensions may require additional care during packing.

4. Shipping Time

Once an order has been shipped, estimated carrier transit is:

3–7 business days

This is separate from our processing period.

Typical Order Timeline

Processing time: 1–3 business days
Shipping time: 3–7 business days
Estimated total: approximately 4–10 business days

Delivery dates are estimates rather than guaranteed arrival dates.

5. Business Hours

Our normal business schedule is:

Monday through Friday
9:00 AM–5:00 PM Central Time (CT)

Saturday, Sunday, and recognized holidays are generally not counted as standard processing business days.

6. Order Cut-Off

Our normal daily order cut-off is:

5:00 PM CT

Orders received after the cut-off generally enter the next applicable business-day processing cycle.

The cut-off time determines when an order enters our normal workflow; it does not represent a same-day shipping guarantee.

7. Tracking Your Order

When tracking is available, shipment information will normally be provided after the package has been handed into the shipping process.

A tracking number may require additional time to display its first carrier scan.

Carrier tracking information may include an estimated delivery date, but that date may change while the package is in transit.

8. Different Home Goods May Ship Differently

Not every home product requires the same type of packaging.

For example, glass, ceramics, mirrors, decorative objects, textiles, organizers, and other household products may have different packing requirements.

For safer transportation, a multi-item order may occasionally be separated into more than one package.

If this happens:

Packages may have different tracking numbers;
Packages may leave at different times;
Packages may arrive on different days.

Receiving one package does not necessarily mean the remainder of the order is missing.

9. Check Your Shipping Address

Customers are responsible for reviewing their delivery information before completing checkout.

Please verify:

Recipient name;
Street address;
Apartment, suite, or unit number;
City;
State;
ZIP code.

If you discover an error after placing an order, contact us as quickly as possible at:

support@clothhearth.shop

We will make reasonable efforts to correct an address before shipment, but changes cannot be guaranteed once fulfillment has progressed.

10. Fragile Items

Some of our home products may contain glass, ceramic, mirrors, or other breakable materials.

If a fragile product arrives damaged, please keep:

The affected product;
Outer shipping carton;
Internal protective packaging;
Shipping label.

Photographs of these materials can help us determine what occurred during transportation.

11. Delayed Shipments

Although our normal carrier transit estimate is 3–7 business days, transportation may occasionally be affected by circumstances outside our direct control, including: