Refund policy

RETURN & REFUND POLICY

A Product Can Look Right Online and Still Not Belong in the Room

Last Updated: August 26, 2026

Home products are personal.

A finish may not work with your lighting. An organizer may not fit where expected. A decorative object may feel larger or smaller once it is physically in the room.

Our return process recognizes that difference between personal preference and an actual defect or fulfillment error.

30-Day Return Window

Eligible merchandise may be returned within:

30 calendar days after delivery

Start by contacting:

support@clothhearth.shop

Please provide:

Order number;
Product;
Reason for return;
Photos where damage or a defect is involved.

Please do not send merchandise back before receiving return instructions.

Reasonable Inspection

Customers may reasonably inspect an item after delivery.

However, a product may lose eligibility for a standard preference return if it has been:

Extensively used;
Permanently installed;
Drilled;
Cut;
Painted;
Altered;
Washed contrary to return condition;
Damaged after delivery;
Returned with important parts missing.

Preference Returns

If the product simply does not fit your décor, space, preferred color, size expectation, or personal taste, an otherwise eligible return may still be requested during the 30-day window.

For this kind of return:

The customer pays return shipping.

CLOTH & HEARTH LLC does not charge a standard restocking fee.

Original outbound shipping charges, if any, are generally non-refundable for ordinary preference returns.

Damaged, Defective, or Incorrect Items

Broken;
Materially damaged;
Missing essential components;
Defective;
Different from the item ordered.

If the issue is confirmed as a product defect, shipping damage, or fulfillment error, CLOTH & HEARTH LLC will cover reasonable return shipping associated with resolving that issue.