Contact information

CONTACT

A Place to Ask Before You Guess

At CLOTH & HEARTH LLC, many home products depend on details that are difficult to judge from a photograph alone—dimensions, texture, material, color, mounting method, room placement, or everyday care.

If something matters to your purchase, we would rather you ask before ordering than have to guess.

Customer Service Hours

Monday through Friday
9:00 AM–5:00 PM Central Time (CT)

Messages received outside these hours are normally reviewed during the next available business period.

We Can Help With

You may contact us regarding:

Product dimensions;
Materials and finishes;
Color or texture questions;
Care instructions;
Assembly or installation questions;
Order status;
Shipping and tracking;
Address corrections;
Returns and refunds;
Damaged merchandise;
Missing components;
Payment questions;
Privacy requests.

For an existing order, please include your order number.

For product-fit questions, providing measurements of the area where you plan to use the item may help us give a more useful answer.

Please do not send passwords, full credit-card numbers, Social Security numbers, or unrelated sensitive information through ordinary email.