FAQs

Questions About Shopping With CLOTH & HEARTH

Do you offer free shipping?

Yes.

CLOTH & HEARTH LLC currently offers:

FREE STANDARD SHIPPING

for eligible orders within our standard United States delivery area.

There is currently no minimum purchase requirement for our standard free-shipping option.

When applicable, the shipping charge at checkout will display as:

$0.00

Do I need to spend a certain amount to qualify for free shipping?

No.

Our current standard free-shipping option does not require a minimum order value.

Whether you purchase one eligible item or several, the applicable standard shipping option can be provided at no additional shipping charge.

Does free shipping mean faster delivery?

No.

“Free Shipping” refers to the shipping charge, not expedited delivery.

Our normal schedule remains:

Processing: 1–3 business days
Shipping: 3–7 business days

How long does CLOTH & HEARTH LLC take to process an order?

Most orders are processed within:

1–3 business days

This allows time for inventory confirmation, inspection, packing, and preparation for carrier handoff.

How long does shipping take?

After shipment, estimated carrier transit is:

3–7 business days

When should I expect my order overall?

Under normal conditions:

1–3 business days processing
plus
3–7 business days shipping

This means the normal estimated total timeframe is approximately:

4–10 business days

What are your business hours?

Our normal customer-service and operational hours are:

Monday through Friday
9:00 AM–5:00 PM Central Time (CT)

What is your order cut-off time?

Our normal daily cut-off is:

5:00 PM CT

Orders received after this time generally enter processing during the next applicable business day.

Where do you ship?

Our standard online shipping service currently applies to eligible addresses within the:

United States

Available delivery options are determined using the address entered during checkout.

Will I receive a tracking number?

When tracking is available, shipment information will normally be provided after the order has shipped.

Please allow some time for a newly created tracking number to show its first carrier scan.

Why did only part of my order arrive?

Some home goods have different packaging requirements.

For example, fragile decorative pieces may need to be packed separately from textiles or larger household products.

As a result, one order may occasionally arrive in multiple packages.

How can I tell whether a product will fit my home?

Check the dimensions stated on the applicable product page and measure the intended space before ordering.

Lifestyle photographs are useful for visualizing a product but should not be used as the only method for estimating actual size.

Why might the color look slightly different from the website?

The appearance of a home product can change depending on:

Screen settings;
Daylight;
Indoor lighting;
Surrounding colors;
Material texture;
Reasonable production variation.

We aim to represent products accurately, but minor visual differences may occur.

Are differences in wood, fabric, ceramic, or other materials considered defects?

Not necessarily.

Materials such as wood, woven textiles, ceramics, glass, and decorative finishes can naturally contain reasonable variations in texture, pattern, grain, or finish.

A significant manufacturing problem is treated differently from ordinary material variation.

What should I do if an item arrives damaged?

support@clothhearth.shop

Please include your order number and, where possible, photographs showing:

The product;
Damage;
Shipping carton;
Internal packaging;
Shipping label.

This is particularly helpful for glass, ceramic, mirrors, and other fragile home products.

How long do I have to return an eligible item?

Our standard return window is:

30 days after delivery

The item must satisfy the conditions described in our Return & Refund Policy.

Can I return something because it does not suit my room?

Yes, provided the merchandise remains eligible for return.

If the reason is personal preference—for example, size preference, décor compatibility, or a change of mind—the customer is responsible for return shipping.

Do you charge a restocking fee?

No.

CLOTH & HEARTH LLC does not currently charge a standard restocking fee for approved returns.

Can I return something after installing or modifying it?

Permanent installation, drilling, cutting, painting, alteration, substantial use, or customer-caused damage may affect eligibility for a preference-based return.

For products where fit is important, we recommend confirming dimensions before permanent installation.